Return & Refund Policy

1. Custom Orders Policy

Because each item is custom-printed with your personal photos, designs, or text (such as personalized mugs, custom T-shirts, bottles, or gift hampers), we cannot accept returns or exchanges if you change your mind. We kindly ask you to verify sizes, spelling, and design previews carefully before placing your order.

2. Defective, Damaged or Misprinted Items

We stand behind our printing quality 100%. If your product arrives with a manufacturing defect, misprinted design (wrong colors, incorrect layout), or has been damaged in transit, we will issue a free replacement/reprint or a 100% refund. Please inspect your item and report any defect to us within 14 days of delivery.

3. How to Request a Replacement or Refund

• Take a clear photo or short video showing the defect or damage.
• Send the details along with your Order/Mobile number to Sanjay ji on WhatsApp (+91 99909 03566) or email us at Panchsheel008@gmail.com.
• Once verified, we will dispatch a free replacement within 24–48 hours, or process a full refund to your original payment mode.

4. Order Cancellations

You can cancel or modify your order details within 1 hour of placing it. Once our studio initiates the printing setup or sublimation process for your custom item, cancellations or changes are no longer possible.

5. Contact Information

• Studio Name: Panchsheel Customizers Sublimation
• Address: Gali no 4, Deendayalpuri, Ashram Road, Nandgram, Ghaziabad, Uttar Pradesh, 201003, India
• Phone/WhatsApp: +91 99909 03566 / +91 88821 30530
• Email: Panchsheel008@gmail.com